Shipping policy
Shipping Policy – Splitty Cup
Last updated: February 2026
Thank you for shopping with Splitty Cup. Please read our shipping policy below.
Order Processing
All orders are processed, handled, and dispatched within 2 working days of purchase (excluding weekends and bank holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.
Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided as a guide only and are not guaranteed.
We are not responsible for delays caused by:
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Courier networks
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Weather conditions
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Customs processing
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Incorrect delivery details provided at checkout
Shipping Costs
Shipping costs are calculated at checkout and are based on your delivery location and order size.
Delivery Issues
If your order has not arrived within the expected timeframe, please contact us and we’ll be happy to assist.
If an order is marked as delivered by the courier but not received, we recommend checking with neighbours or your local delivery depot before contacting us.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photographic evidence so we can resolve the issue promptly.